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My Resume

Raquel de Sousa, Graphic / UX / UI Designer

Experience     •     Education     •     Certifications     •     Skills     •     Awards


4/2019 – present

  • Providing branding and clear graphic standards, translating complex ideas and requirements into flexible designs supporting a diverse scope and digital service needs.
  • Harmonizing the user experience of disparate websites, applications, and other internal systems by providing user flows, mock-ups, digital kits, and prototypes.
  • Designing communications and marketing collateral, training and informational materials.

01/2001 – Present

  • Designing mobile/web, print and digital collateral, including branding, UX and UI design, front-end coding, Word Press customization, marketing collateral, email campaign design, desktop publishing, technical training, standard operating procedures, and proposals support.
  • Featured Clients: Save the Children, Black Turtle Services, Lazaro’s Cuban Cuisine

6/2018 – 11/2018

  • Lead UX / UI Design for the United States Postal Service ( Informed Delivery mobile app, including wireframing, prototyping, branding compliance, quality assurance reviews, implementing standard operating procedures, training, team building, and accessibility compliance including WCAG / Section 508 / WAI.
  • Elicited requirements and scope using client interviews, shadowing, document review, surveys and other techniques and parsing out client requirements into manageable work units, standard UML diagrams and/or Agile stories.

* Formerly known as PricewaterhouseCoopers (PwC) Public Sector, LLP

11/2010 – 6/2018

  • Led UX / UI Design in scrum agile teams, including coding HTML, CSS, and JavaScript / jQuery, planning and executing responsive designs, cross-browser compatibility, and compliance with accessibility standards (WCAG, 508, WAI).
  • Provided web and mobile UX / UI Design to commercial and public sector clients.
  • Created and managed branding, including logo design and branding guides. Ensured consistent use of branding standards across multiple media outputs via implementation of easy to use templates and training. Designed and maintained public-facing and intranet web sites.
  • Conceptualized, designed, and developed complex original graphics with multiple iterations, motion graphics, and various print/electronic marketing collateral.
  • Managed graphic assets, stock photos, and multi-media libraries.
  • Provided art direction to junior designers, and vendors and supported marketing procurement, budgeting, and publication processes.

10/2009 – 11/2010

  • Designed and maintained the UI of SharePoint web sites for the United States Postal Service (USPS) Office of the Inspector General (OIG), creatively produced high quality UIs within the bounds of time, and current web site publishing frameworks.

4/2006 – 10/2009

  • Interacted with pursuit teams to develop compelling themes for Government and Department of Defense proposals.
  • Designed proposal graphics, including: cover, spines, CD labels, charts and diagrams, slide shows, tabs, shipping labels; as well as photo editing, converting bitmap logos to vector, and developing color schemes.

5/2004 – 4/2006

  • Taught HTML/xHTML, CSS, Section 508 Standards, JavaScript, SharePoint, Dreamweaver, Animate Flash, Photoshop, InDesign, Illustrator, Acrobat, Visio, PowerPoint, Word, Excel, Access, FrontPage and Outlook.

1/2001 – 6/2004

  • Designed web sites using HTML, CSS, JavaScript, CGI-Bin, and PHP.
  • Taught graphic design, Flash, HTML, CSS and JavaScript.

3/1996 – 1/2001

  • Designed homepage templates for the Y Village portal, and developed web sites for students’ projects with HTML, Dreamweaver, and Photoshop.
  • Managed resource center staff and trained teachers.
  • Managed and moderated electronic mailing lists for internal and external clients.
  • Taught English as a Foreign Language.


  • Education Philosophy Master’s Certificate
    Universidade Federal do Rio de Janeiro, Brazil, 2001
  • Bachelor Degree in Fine Arts
    Universidade do Estado de Santa Catarina, Brazil, 1998


  • Adobe Certified Photoshop Professional
  • CompTIA CTT+ (Certified Technical Trainer)


  • Adaptable, detail-oriented, highly organized, able to perform multiple assignments under tight deadlines.
  • Self-starter who can act independently to achieve individual and team goals.
  • Effective team player, with excellent communication skills
  • Interdisciplinary design experienced including guiding clients and stakeholder in selecting the best creative technologies/strategies to achieve design delivery goals
  • Experience with c-level executives and cross functional teams
  • Mentoring and technical training background
  • Wireframing, Prototyping, HTML4/5, CSS3, W3C Standards, JQuery, JavaScript, Adobe XD, Sketch, Bootstrap, Adobe Dreamweaver, Visual Studio, SharePoint, WordPress, Drupal, Agile/Scrum, VBA,, C#, PHP, XML, Adobe JavaScript, ActionScript, Web Mastering, WCAG / WAI / Section 508 Accessibility Standards, Micro-sites, Mobile Design
  • Typography, Branding, Iconography, Design Kit Development, Print and Visual Design, Motion Graphics, Adobe Illustrator, Photoshop, InDesign, Acrobat, Adobe LiveCycle Designer, Adobe Animate (Flash), Captivate, Microsoft Office Word, PowerPoint, Visio, Desktop Publishing, Tableau Theming
  • Fluent in English, Portuguese, and Spanish


  • 2016 & 2018 Be Better Award, CVP
  • 2011 Star Award, CVP
  • 2007 MVP Award, KBR
  • 2005 Instructor of the Year, New Horizons Computer Learning Centers of Washington, DC
  • 2005 Top Ten  Technical Instructor Nationwide, Metrics That Matter and New Horizons Computer Learning Centers
  • 1998, 1999 & 2000 Honor Teacher Award, Yázigi Internexus, Brazil
  • 1997 Mario Utimati Award, Yázigi Internexus Brazil
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