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My Resume

Raquel de Sousa, Graphic and UI Designer

Experience • EducationCertificationsSkillsAwards


6/2018 – present

  • Leading User Interface (UI) and User Experience (UX) Design for the United States Postal Service (USPS) Informed Delivery web site and mobile app (, including branding compliance and quality assurance.
  • Eliciting requirements and scope using client interviews, shadowing, document review, surveys and other techniques and parsing out client requirements into manageable work units
  • Translating client requirements into standard UML diagrams and/or Agile stories.
  • Collaborating with the user experience and design team to perform traceability of solution to design and business requirements.
  • Creating screen mock-ups to help clients visualize requirements.
  • Envisioning solutions-related issues and conflicts, collaborating with functional or business teams and developers to deliver solutions that meet requirements.

* Formerly known as PricewaterhouseCoopers (PwC) Public Sector, LLP

11/2010 – 6/2018

  • Provided commercial and public-sector clients with graphic and UI design.
  • Led UI/UX Design in scrum agile teams, including coding HTML, CSS, and JavaScript/jQuery, planning and executing responsive designs, cross-browser compatibility, and compliance with accessibility standards.
  • Created and managed branding, including logo design and branding guides. Ensured consistent use of branding standards across multiple media outputs via implementation of easy to use templates and training.
  • Conceptualized, designed, and developed complex original graphics with multiple iterations, motion graphics, print/electronic marketing collateral such as brochures, white papers, dynamic PDF forms, etc.
  • Designed and maintained public-facing and intranet web sites including the firm’s corporate website and an internal online store of CVP-branded collateral.
  • Managed graphic assets, stock photos, and multi-media libraries.
  • Provided art direction to junior designers, and vendors.
  • Supported marketing procurement, budgeting, and publication processes.

01/2001 – Present

  • Providing a variety of print and digital collateral, including branding, graphic and UI design, front-end coding (HTML/CSS, JQuery/JavaScript), Word Press web sites, branded merchandise, flyers, posters, signage, email campaign design, desktop publishing, and desktop publishing training.
  • Featured Clients: Save the Children, Black Turtle Services, Lazaro’s Cuban Cuisine

9/2010 – 11/2010

  • Conceptualized, designed, and developed complex, original proposal graphics consistently with the Deloitte brand, legal guidelines, and messaging.

10/2009  9/2010

  • Designed and maintained the UI of SharePoint web sites for the United States Postal Service (USPS) Office of the Inspector General (OIG), creatively produced high quality UIs within the bounds of time, and current web site publishing frameworks.

4/2006 – 10/2009

  • Interacted with pursuit teams to develop compelling themes for Government and Department of Defense proposals.
  • Designed proposal graphics, including: cover, spines, CD labels, charts and diagrams, slide shows, tabs, shipping labels; as well as photo editing, converting bitmap logos to vector, and developing color schemes.

5/2004 –4/2006

  • Taught HTML/xHTML, CSS, Section 508 Standards, JavaScript, SharePoint, Dreamweaver, Animate Flash, Photoshop, InDesign, Illustrator, Acrobat, Visio, PowerPoint, Word, Excel, Access, FrontPage and Outlook.

3/2002 – 6/2004

  • Designed web sites and taught Photoshop, Dreamweaver, Flash, HTML, CSS and JavaScript.

1/2001 – 1/2004

  • Designed ESL course curriculum and support materials.
  • Taught English as a Second Language to Latin American adults.

3/1996 – 1/2001

  • Designed homepage templates for the Y Village portal, and developed web sites for students’ projects with HTML and Photoshop.
  • Managed and moderated electronic mailing lists for internal and external client.
  • Trained teachers and managed the Resource Center support staff.
  • Taught English as a Foreign Language to children, teens and adults.


  • Bachelor Degree in Fine Arts
    Universidade do Estado de Santa Catarina, Brazil, 1998
  • Adult Education Master’s Certificate
    Universidade Federal do Rio de Janeiro, Brazil, 2001


  • Adobe Certified Photoshop Professional
  • CompTIA CTT+ (Certified Technical Trainer)


  • Adaptable, detail-oriented, highly organized, able to perform multiple assignments under tight deadlines.
  • Self-starter who can act independently to achieve individual and team goals.
  • Effective team player, with excellent communication skills
  • Interdisciplinary design experienced including guiding clients and stakeholder in selecting the best creative technologies/strategies to achieve design delivery goals
  • Experience with c-level executives and cross functional teams
  • Mentoring and technical training background
  • Wireframing, Prototyping, HTML4/5, CSS3, W3C Standards, JQuery, JavaScript, Adobe XD, Sketch, Bootstrap, Adobe Dreamweaver, Visual Studio, SharePoint, WordPress, Drupal, Agile/Scrum, VBA,, C#, PHP, XML, Adobe JavaScript, ActionScript, Web Mastering, WCAG / WAI / Section 508 Accessibility Standards, Micro-sites, Mobile Design
  • Typography, Branding, Iconography, Design Kit Development, Print and Visual Design, Motion Graphics, Adobe Illustrator, Photoshop, InDesign, Acrobat, Adobe LiveCycle Designer, Adobe Animate (Flash), Captivate, Microsoft Office Word, PowerPoint, Visio, Desktop Publishing, Tableau Theming
  • Fluent in English, Portuguese, and Spanish


  • 2016 Be Better Award, CVP
  • 2011 Star Award, CVP
  • 2007 MVP Award, KBR
  • 2005 Instructor of the Year, New Horizons Computer Learning Centers of Washington, DC
  • 2005 Top Ten  Technical Instructor Nationwide, Metrics That Matter and New Horizons Computer Learning Centers
  • 1998, 1999 & 2000 Honor Teacher Award, Yázigi Internexus, Brazil
  • 1997 Mario Utimati Award, Yázigi Internexus Brazil
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